The owner is very reachable by email, phone always courteous . Installer equally professional and provide information when asked. The system is excellent to provide alerts by email, access by phone to view the surroundings. Overall very satisfied.

Excellent customer service from sales to installer. Wonderful experience with a personal touch. Ramon R. goes the extra mile to ensure his customers are happy. Highly recommend this company.

Very professional, very customer service oriented.

Ramon was responsive, very nice, and gave me options with prices ahead of the work. Jeremy did was courteous and did a through and complete on-site job. I had a 20 year old hard wire security system that they updated with new panels and got all of my zones working. I am happy with their work and recommend CSI Global.

Contacted me right away. Technician was very helpful and informative about my problem which was smoke alarms. Would highly recommend them and would use them again.

Very professional and knowledgeable

Quality work. Consultation on technical aspects were good. Very likely to hire again for additional camera installation.

Extremely professional and knowledgeable security company that addressed all needs and concerns with regard to home security and home surveillance. They did an amazing job installing and providing necessary training in operational aspects of the systems installed. They arrived on time and completed all installation in a timely manner. I highly recommend them for your security needs. All costs associated with project were explained ahead of time and there were no surprises upon job completion.

I use HomeAdvisor a lot to find good quality handyman work. As usual they came through and linked me with the perfect Company “CSI Global” for the job. Ramon was very informative, upfront, honest and fair. We spoke 1st on the phone and went back and forward on the type of system I needed/had. I advised him that the security system was a gift and I needed someone to install them for me. After reviewing the camera system, he gave some very informative information to help me get exactly what I wanted. He recommended a better upgrade which was not costly at all and was exactly what I needed. The point is he did not just come out and install the system to make a buck he came out and made sure I was happy and satisfied with what I needed, and he assisted me with that. He gave us a tutorial on how it works and for safety advised on what to do if there was a power outage. I am so please and happy with him and his crew. They gave me exactly what I wanted and needed also took time out to make sure it was safe and secure. I would use his service again and advise a friend. If your looking for someone to just take your money and don’t really care about your safety, then you’re playing a dangerous game. CSI on the other hand cares and makes sure it is done correctly. I pointed out that I wanted another camera installed for extra safety and low and behold he had his installer come back out and install the camera that very same day. Now I am very busy, and he worked with my schedule and never once got inpatient he was kind, caring and very aware of what my family needs of safety was and spared no time making sure my family was safe, Thanks Ramon to you and your crew! Mrs. Adams

Fast response , Solved the problem immediately, and was extremely knowledgeable. Very Pleased.

Both Ramon and Jeremy were very kind and understanding of what I needed done with my camera's and did a thorough an complete job. I'll be calling them again when my old system breaks down.

Excellent customer service

The service and quality of the installation were the highest. Both Sales and the Installing Technician knew the product and were focused on Customer Service and Quality.

Ramon and Jeremy are a good team. They went out of their way to work me into their schedule and the replacement of the carbon dioxide detectors went smoothly. Very professional and thorough.

CSI is very thorough in their approach to a technology that I have little understanding of, so their guidance has been extremely beneficial. They had been very responsive to our needs and finish jobs in a timely manner.

From beginning to end the customer services was great. The installer tech answered all my question and cleaned after himself. Very happy with the work done.

very responsive , very flexible. Highly recommended

Great communication and follow through. I had Ramon do some work on my rental property, he communicated directly with my tenant (alleviated from having me calling back and forth) but did not forget to keep me in the loop. I was made aware of every step he was taking. He is a great contractor to hire but I especially recommend him to out of state property owners and landlords. Thanks for your service Ramon!

Excellent service, done many jobs within 5 years, very satisfied…

Very respectful and knowledgeable

They’ll stay in touch with you communicating about your project, very pleasant and accommodating

CSI is a very professional company with excellent customer service and they employ the best technicians. Ramon came out to my home explained everything to me and the next day both he and his technician Jeremy came out and did the camera installation for me. I highly recommend this company, you will be very pleased with their work.

Great service, excellent company.

Very responsible and professional

Technician very very knowledgeable, patient when I asked him questions about the operation of the system. He set up our phone with the app on our mobile phone when through it step by steps.

They were an overall great experience, easy to understand and helped walk through the process of trouble shooting the problems than finding a solution for the problem. It helped with how they also gave tips and advice on future projects that I had in store. Great service and amazing people of transparency so there’s no surprises.

We all know what it s like to search the internet looking for a reliable company to handle the issue we are trying to tackle/resolve. Well in this case, my issue was finding the right company to install my surveillance camera system. I speak from experience because I had already been burned by another installer. I had my doubts as would anyone who has already had a negative experience in the past. I contacted CSI GLOBAL and from the very beginning my experience with them was hands down incredible. Ramon, the VP of Sales, contacted me and listened to my story about what had happened to me already with a camera installer. He seemed to really care and assured me that I had nothing to worry about if I decided to go forward with CSI Global. Well, he s a man of his word. He and his installer Jeremy came to my home for an initial visit. They listened to my concerns and came up with a plan that would fit my budget. The both of them were so profesional and extremely knowledgeable, the work and service provided to my home is a testament of their dedication and profession. Jeremy is the epitome of a true professional. He is someone who I believe takes extreme pride in his work and believe me, it shows. He made sure that prior to leaving I understood the system and felt comfortable using it. He informed that if I had any questions or concerns that I could call him at anytime which is reassuring. Prior to having my system installed I ve had the pleasure of talking with Ramon several times. As I previously stated, he is truly a man of his word. If there s anyone searching for a security system/surveillance system, take my word and contact CSI GLOBAL, you will not have to search any further.

Ramon and Jeremy both were amazing with the installation of our new camera system for our HOA. Within a month of going live we were able to catch a person vandalizing our entry gate and were able to prosecute with the video evidence and license plate camera. Will be adding more cameras with this company very soon!

Very customer needs oriented business, complete explanation of work and equipment, very well educated, efficient and explaining installation technician. Local business. Deserves to be considered.

I had an alarm sounding and couldn’t figure out how to turn it off. The repair man fixed it in a matter of minutes.

I was in Florida for a week visiting with my elderly father in law who has a security camera system that needed to be reset & reprogrammed. I called Ramon from CSI Global on Tuesday morning to explain the issue & asked him if there was anyway that this could be resolved before my visit ending on Sunday? He went above & beyond to accommodate us ASAP and sent a technician out the next day. I was beyond impressed and appreciative at the way he took the time to explain what needed to be done, he was professional, courteous, informative & friendly. The technician Jeremy that came out to the house to resolve the issue was very much the same. I can not say enough good things about this company & I would highly recommend them.

Extremely helpful in solving problems related to security and networking. I would not hesitate to recommend them.

They answer the phone calls /text message /right away and follow up after installation to make sure the customer is satisfied

Quick to respond. Great customer service

Ramon has a great work ethic.

Dependable and prompt

Great team, very responsive to your needs.

Responsiveness, Punctuality, Quality, Professionalism, Value

Hire them has been the best decision for my company security system and Camaras instalation . They are super professional, reliable and honest in every aspect. We are very satisfied with the experience we had with CSI. If we had any concern or questions Ramon answered all the questions in minutes. I would recommend them to anybody who needs security in their home or business !!! Thank you CSI Global !

Great company, good job, no problems.

System fixed after 20 years of trouble!

Ramon went out of his way to ensure we got excellent service. He was always available and communicating with us on a continuous basis until each and every camera worked perfectly. He was friendly and great to work with, and we would definitely recommend him for video services.

Excellent product knowledge, installation went very smooth i would highly recommend.

CSI installed a surveillance system upgraded to a 4K one, quickly and with professionalism. I recommend this company.

Ramon and Jeremy were on time, professional, courteous, helpful by explaining every step of the installation process and provided excellent instructions as to how to use everything. They did a great job!! Jeremy, went above and beyond throughout the install process.

CSI Global (Ramon) went above and beyond since I hired them for my home security project. He was professional, very responsive and fulfilled all the requirements in record time! His technician Jeremy was very knowledgeable and his work is clean and concise. I would recommend CSI Global for all who are looking into their home security projects to be DONE WELL!

The wife and I woke up this morning with our smoke alarms going off every 6-10 minutes or so. Not the beep when your batteries are low, but, the real deal. You can’t sleep and can hardly be in a house when that happens. We don’t have any ‘call the authorities’ system just traditional alarms. I called Ramon and he got right on it. Had me take photos of which type alarms we have and had his guy get them. He showed up and in less than an hour had 4 of them replaced. I should mention, they are between 15 and 18 feet high. When I was 40 I would have got the ladder out and done the work myself. Pushing 60 not taking the risk. So before my wife got home we had all new smoke alarms. This company does security system installs which is way more lucrative than replacing 24 year old smoke detectors. That he went to the effort he did for a small job is the kind of customer service not often seen. Oh, and I learned you should replace you detectors every 7-10 years. The age of ours caused them to fail.

Service was done quickly and customer service was the best

I loved this group. They were quick, efficient, professional and they explained the technology component in easy to understand terms. They followed up several times to make sure we were happy. And they cleaned up after completing their work. I would give them my highest rating across the board.

This companyâ s staff is extremely efficient and professional, yet pleasant and caring. From the moment I spoke with Ramon, I felt confident that my issue would be solved and I was not disappointed when Jeremy arrived to do the job. Super pleased with my experience. Good job guys! Would highly recommend.